Professional Formulas

Effective Date: March 1, 2026

Introduction

Professional Formulas (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from our website.

This policy applies to customers and visitors located in the United States.

Information We Collect

1. Information You Provide Directly

When you interact with our website, we may collect:

• Name
• Email address
• Phone number
• Billing and shipping address
• Account login credentials
• Practitioner credentials (if applicable)
• Purchase history
• Any information you voluntarily provide through forms, quizzes, or communications
  
  

2. Information Collected Automatically

When you visit our site, we may automatically collect:

• IP address
• Browser type and device information
• Pages viewed and time spent on site
• Referring URLs and campaign parameters (UTMs)
• Cookies and similar tracking technologies
  
  

3. Information from Third Parties

We may receive information from:

• Payment processors (e.g., transaction confirmations)
• Email marketing platforms (e.g., engagement data)
• Advertising and analytics platforms (e.g., campaign performance data)
  
  

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Manage your account
• Communicate with you (including order updates and marketing emails)
• Improve our website, products, and services
• Analyze site performance and marketing effectiveness
• Personalize your experience based on general preferences and site activity (not for medical diagnosis or treatment decisions)
• Support practitioner-patient purchasing relationships where applicable
  
  

Health-Related Information

While some products and educational materials on our website relate to general wellness, Professional Formulas does not collect or maintain protected health information as defined under the Health Insurance Portability and Accountability Act (HIPAA).

Any information you choose to provide regarding your health, symptoms, or wellness interests is used solely to support your shopping experience, product selection, and general educational content. This information is not used to diagnose, treat, or provide medical advice.

Practitioner Relationships

Some customers may be associated with independent healthcare practitioners who recommend Professional Formulas products. These practitioners are not employees or agents of Professional Formulas.

If you register through a practitioner or use a practitioner-specific link, that practitioner may be able to view your purchase activity and may receive compensation related to your purchases.

Professional Formulas does not provide medical care or treatment, and any practitioner relationship is solely between you and your healthcare provider.

Sharing Your Information

We do not sell your personal information or share it for cross-context behavioral advertising.

We may share your information with trusted service providers, including:

• Payment processors
• Shipping carriers
• Email and marketing platforms
• Website hosting and analytics providers
  
  

These parties only receive the information necessary to perform their services.

Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember preferences
• Analyze website traffic
• Measure marketing performance
  
  

You can adjust your browser settings to disable cookies, though some features of the site may not function properly.

Email Communications

If you opt in, we may send you:

• Order-related emails
• Product information and educational content
• Promotional offers
  
  

These communications are intended for general informational purposes and are not a substitute for professional medical advice.

You can unsubscribe at any time using the link in our emails.

SMS Communications

You may provide your phone number directly, or a healthcare practitioner may provide your phone number on your behalf. In such cases, the practitioner represents that they have obtained your consent to receive SMS communications from Professional Formulas.

By providing your phone number or receiving messages through a practitioner referral, you consent to receive SMS communications from Professional Formulas related to your account, orders, or other business-related communications.

SMS consent is not shared with third parties or affiliates for marketing purposes. Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by following the instructions provided in the message.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure.

Your Privacy Rights (California Residents)

If you are a California resident, you have the right to:

• Request access to the personal information we collect about you
• Request deletion of your personal information
• Request correction of inaccurate information
  
  

To exercise these rights, contact us using the information below.

Data Retention

We retain your information as long as necessary to:

• Fulfill orders
• Maintain records for legal and accounting purposes
• Support business operations
  
  

Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

No Medical Advice

Information provided through our website, emails, or other communications is for general informational purposes only and is not intended as medical advice, diagnosis, or treatment.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions about this Privacy Policy, please contact us:

Professional Formulas
PO Box 2034, Lake Oswego, OR 97035
support@professionalformulas.com
503.479.3150